Terms

What you get

Access to the app or apps you have signed up for, for your business, for as long as you pay for them or, while an app is free or on a free trial, for as long as that lasts.

Your free trial

Every app we charge for starts with a 30-day free trial. Clara is free until it can file to HMRC, so it has no trial. No card is asked for, and nothing is charged when it ends. If you have not subscribed by the end of the trial the app turns read-only: you can still sign in, see everything in it and take a copy of it, but nothing new can be added. What happens next is under When an app ends. You agree to it with a tick when you start an app, and we email you before each step, so nobody finds it out from the deletion.

Whose things are whose

Everything you and your team enter is yours. The apps, their code and their names remain the sole property of Edd Smith (TinyOrange). You get to use them; you do not get to copy them, resell them or pick them apart.

Your account

You are responsible for the people you add to your business and the role you give them. Sign-in is by Google account only; keep yours safe.

Paying

Monthly, in advance, at the price shown for your plan when you signed up — or once a year for the apps sold as a yearly licence, Marco and MarcoRV. Every price is the whole price: TinyOrange is not VAT registered, so there is no VAT to add to it. We tell you a month ahead if a price changes. Cancel any time. The app runs to the end of the period you have paid for, and then it turns read-only on exactly the same terms as the end of a trial: you can still sign in, see everything in it and take a copy of it, but nothing new can be added.

When an app ends

If your business still uses another TinyOrange app, nothing is deleted: the app that ended stays read-only, with everything in it, for as long as you use the other one.

When the last of your apps ends, the countdown starts that day. The apps stay read-only for 60 days. At 30, 45 and 60 days we email you a download of everything in them: your records and your files, in one zip file. A week after the last email, the data is deleted, and it cannot be recovered after that. Subscribe at any point before then and everything comes back at once.

Vivian is different: your galleries stay up. If a paid plan goes 60 days without payment it goes back to the free plan, and the free plan's small TinyOrange credit returns to the gallery footer. If a gallery goes six months without a sign-in, or six months after a paid plan ended, we keep the full-size copies we store in a zip file, email you a link to it, and the gallery shows smaller versions. Sign in and sync from Google Drive again and full size comes back.

What we promise

Reasonable care and skill, and honest answers. The apps are built and run by one person; we aim to keep them available and fix what breaks quickly, but we do not promise they will never be down. They are tools to help you run your business, not a replacement for your own judgement — a walk-around check is still yours to do, a tax figure is still an estimate until HMRC says otherwise, a sat-nav route still needs a driver's eyes.

What we can do

Suspend an account that is used to break the law, to harm someone, or to attack the apps. We will say why.

Liability

We are not liable for loss of profit or for indirect loss. Anything we are liable for is capped at what you have paid us in the last twelve months. Nothing here limits what the law does not allow to be limited.

The law

These terms are governed by the law of England and Wales.

Changes

If these terms change in a way that matters, we say so in the app a month before it takes effect.