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Eddy

AI-powered, multi-tenant chatbot platform designed specifically for vehicle transport companies. Automate enquiries with Claude AI, generate instant estimates, and capture valuable leads with intelligent conversation management.


🚀 Core Features

1. Claude AI-Powered Intelligent Chatbot

  • 24/7 automated customer service via Claude AI integration
  • Contextual conversation memory that adapts to customer history
  • Natural language understanding for complex transport queries
  • Seamless transition between AI responses and structured commands
  • Instant, contextually-aware responses to all questions

Business Value: Handle complex enquiries automatically, higher customer satisfaction through natural conversations, improved lead qualification through intelligent dialogue, handle the vast majority of customer enquiries automatically.

2. Instant Transport Estimates

  • Calculate transport costs based on origin/destination
  • Factor in distance and business-specific pricing
  • Handle special scenarios (overnight stays, sea crossings)
  • Provide immediate estimates automatically

Business Value: Generate qualified leads, reduce operational costs, standardise pricing, free up staff time.

3. Advanced Lead Management System

  • Auto-extract contact information from conversations
  • Identify high-value leads based on AI-powered intent analysis
  • Daily lead summary emails ensure no opportunities are missed
  • Automatic duplicate lead cleanup prevents confusion
  • Advanced lead analytics and tracking
  • Instant notifications for qualified leads

Business Value: Never miss a lead opportunity, cleaner data without duplicates, improved sales efficiency, enhanced follow-up capabilities, higher conversion rates through better lead quality.

4. Multi-Tenant Architecture

  • Support unlimited transport companies
  • Unique subdomains for each business
  • Isolated data and configurations
  • Centralised management, individual customisation

Business Value: White-label solution, secure data separation, easy scaling, cost-effective infrastructure.

5. Complete Brand Customisation

  • Customise colours, logos, and themes
  • Configure company-specific information
  • Set unique pricing structures
  • Personalise automated responses

Business Value: Cohesive brand experience, maintain consistency, differentiate offerings, strengthen market position.

💼 Business Management Features

Real-Time Lead Notifications

  • Instant email alerts for new leads
  • Customisable notification rules
  • Daily summary reports

Business Value: Strike whilst the iron is hot, never miss opportunities, streamline sales, improve conversions.

Usage Analytics & Reporting

  • Track conversation volumes and patterns
  • Monitor estimate-to-lead conversion rates
  • Analyse customer behaviour
  • Generate monthly usage reports

Business Value: Gain business intelligence, identify bottlenecks, make data-driven decisions, measure ROI.

🛠 Technical Features

Hybrid Command and AI System

  • Structured commands (/estimate, /contact, /help, /faq)
  • AI-powered fallback for complex or unique queries
  • Smart context switching between command and conversational modes
  • Comprehensive FAQ system with transport information
  • Mobile-friendly quick action buttons

Advanced Session and State Management

  • Remember conversation context and customer intent across interactions
  • Intelligent state machine tracking customer journey
  • Handle interruptions and timeouts gracefully
  • Manage concurrent conversations across multiple clients
  • Smart scrolling and UI enhancements for better experience
  • Automated session cleanup with scheduled maintenance

Advanced Error Handling

  • Graceful fallbacks for system issues
  • Automatic error logging and monitoring
  • Self-healing for common problems
  • User-friendly error messages

Secure Data Management

  • Enterprise-grade Firebase security
  • Encrypted data transmission
  • GDPR-compliant data handling
  • Regular automated backups

🌐 Integration Features

Google Maps Integration

  • Accurate distance calculations
  • Address validation and autocomplete
  • Route optimisation for estimates

Email System Integration

  • Organised email notifications
  • Customisable email templates
  • Delivery tracking and analytics
  • Multiple email provider support

Cloud Infrastructure

  • Hosted on Google Cloud Platform
  • Automatic scaling based on demand
  • Global content delivery network
  • 99.9% uptime guarantee

🎯 Competitive Advantages

Industry-Specific Design

  • Built specifically for vehicle transport
  • Understands industry terminology
  • Pre-configured for common scenarios
  • Continuous updates based on feedback

Cost-Effective Scaling

  • Pay only for what you use
  • No per-conversation charges
  • Shared infrastructure reduces costs
  • Transparent, predictable pricing

Rapid Deployment & Continuous Improvement

  • Setup in hours, not months
  • Pre-built templates and configurations
  • Immediate value from day one
  • Regular AI model improvements and updates
  • Weekly conversation quality assessments
  • Robust error handling and automated maintenance

🚀 Request a Business Demo

Transform your vehicle transport business operations with Eddy's AI-powered chatbot platform. Contact us for a personalised business demonstration and consultation to see how we can help you capture more leads, provide better customer service, and optimise your business processes with cutting-edge Claude AI technology.

Email: tinyorange.cloud@gmail.com
Demo: eddy.tinyorangeai.cloud