Eddy
AI-powered, multi-tenant chatbot platform designed specifically for vehicle transport companies. Automate enquiries with Claude AI, generate instant estimates, and capture valuable leads with intelligent conversation management.
🚀 Core Features
1. Claude AI-Powered Intelligent Chatbot
- 24/7 automated customer service via Claude AI integration
- Contextual conversation memory that adapts to customer history
- Natural language understanding for complex transport queries
- Seamless transition between AI responses and structured commands
- Instant, contextually-aware responses to all questions
Business Value: Handle complex enquiries automatically, higher customer satisfaction through natural conversations, improved lead qualification through intelligent dialogue, handle the vast majority of customer enquiries automatically.
2. Instant Transport Estimates
- Calculate transport costs based on origin/destination
- Factor in distance and business-specific pricing
- Handle special scenarios (overnight stays, sea crossings)
- Provide immediate estimates automatically
Business Value: Generate qualified leads, reduce operational costs, standardise pricing, free up staff time.
3. Advanced Lead Management System
- Auto-extract contact information from conversations
- Identify high-value leads based on AI-powered intent analysis
- Daily lead summary emails ensure no opportunities are missed
- Automatic duplicate lead cleanup prevents confusion
- Advanced lead analytics and tracking
- Instant notifications for qualified leads
Business Value: Never miss a lead opportunity, cleaner data without duplicates, improved sales efficiency, enhanced follow-up capabilities, higher conversion rates through better lead quality.
4. Multi-Tenant Architecture
- Support unlimited transport companies
- Unique subdomains for each business
- Isolated data and configurations
- Centralised management, individual customisation
Business Value: White-label solution, secure data separation, easy scaling, cost-effective infrastructure.
5. Complete Brand Customisation
- Customise colours, logos, and themes
- Configure company-specific information
- Set unique pricing structures
- Personalise automated responses
Business Value: Cohesive brand experience, maintain consistency, differentiate offerings, strengthen market position.
💼 Business Management Features
Real-Time Lead Notifications
- Instant email alerts for new leads
- Customisable notification rules
- Daily summary reports
Business Value: Strike whilst the iron is hot, never miss opportunities, streamline sales, improve conversions.
Usage Analytics & Reporting
- Track conversation volumes and patterns
- Monitor estimate-to-lead conversion rates
- Analyse customer behaviour
- Generate monthly usage reports
Business Value: Gain business intelligence, identify bottlenecks, make data-driven decisions, measure ROI.
🛠 Technical Features
Hybrid Command and AI System
- Structured commands (/estimate, /contact, /help, /faq)
- AI-powered fallback for complex or unique queries
- Smart context switching between command and conversational modes
- Comprehensive FAQ system with transport information
- Mobile-friendly quick action buttons
Advanced Session and State Management
- Remember conversation context and customer intent across interactions
- Intelligent state machine tracking customer journey
- Handle interruptions and timeouts gracefully
- Manage concurrent conversations across multiple clients
- Smart scrolling and UI enhancements for better experience
- Automated session cleanup with scheduled maintenance
Advanced Error Handling
- Graceful fallbacks for system issues
- Automatic error logging and monitoring
- Self-healing for common problems
- User-friendly error messages
Secure Data Management
- Enterprise-grade Firebase security
- Encrypted data transmission
- GDPR-compliant data handling
- Regular automated backups
🌐 Integration Features
Google Maps Integration
- Accurate distance calculations
- Address validation and autocomplete
- Route optimisation for estimates
Email System Integration
- Organised email notifications
- Customisable email templates
- Delivery tracking and analytics
- Multiple email provider support
Cloud Infrastructure
- Hosted on Google Cloud Platform
- Automatic scaling based on demand
- Global content delivery network
- 99.9% uptime guarantee
🎯 Competitive Advantages
Industry-Specific Design
- Built specifically for vehicle transport
- Understands industry terminology
- Pre-configured for common scenarios
- Continuous updates based on feedback
Cost-Effective Scaling
- Pay only for what you use
- No per-conversation charges
- Shared infrastructure reduces costs
- Transparent, predictable pricing
Rapid Deployment & Continuous Improvement
- Setup in hours, not months
- Pre-built templates and configurations
- Immediate value from day one
- Regular AI model improvements and updates
- Weekly conversation quality assessments
- Robust error handling and automated maintenance
🚀 Request a Business Demo
Transform your vehicle transport business operations with Eddy's AI-powered chatbot platform. Contact us for a personalised business demonstration and consultation to see how we can help you capture more leads, provide better customer service, and optimise your business processes with cutting-edge Claude AI technology.
Email:
tinyorange.cloud@gmail.com
Demo:
eddy.tinyorangeai.cloud