Eddy

1. Intelligent Chatbot Interface

• 24/7 automated customer service via AI-powered chat
• Natural language understanding for transport queries
• Guided conversations for information gathering
• Instant responses to common questions

Business Value: Reduce service workload, create operational efficiency, provide consistent responses, extend service capabilities.

2. Instant Transport Estimates

• Calculate transport costs based on origin/destination
• Factor in distance and business-specific pricing
• Handle special scenarios (overnight stays, sea crossings)
• Provide immediate estimates automatically

Business Value: Generate qualified leads, reduce operational costs, standardise pricing, free up staff time.

3. Smart Lead Capture

• Auto-extract contact information from conversations
• Identify high-value leads based on intent
• Secure storage in Firebase database
• Instant notifications for qualified leads

Business Value: Centralise lead collection, improve sales efficiency, enhance follow-up, increase conversion rates.

4. Multi-Tenant Architecture

• Support unlimited transport companies
• Unique subdomains for each business
• Isolated data and configurations
• Centralised management, individual customisation

Business Value: White-label solution, secure data separation, easy scaling, cost-effective infrastructure.

5. Complete Brand Customisation

• Customise colours, logos, and themes
• Configure company-specific information
• Set unique pricing structures
• Personalise automated responses

Business Value: Cohesive brand experience, maintain consistency, differentiate offerings, strengthen market position.

Real-Time Lead Notifications

• Instant email alerts for new leads
• Customisable notification rules
• Daily summary reports
• CRM system integration

Business Value: Strike whilst the iron is hot, never miss opportunities, streamline sales, improve conversions.

Usage Analytics & Reporting

• Track conversation volumes and patterns
• Monitor estimate-to-lead conversion rates
• Analyse customer behaviour
• Generate monthly usage reports

Business Value: Gain business intelligence, identify bottlenecks, make data-driven decisions, measure ROI.

Command-Based Quick Actions

• Structured commands (/estimate, /contact, /help)
• Faster navigation for repeat customers
• Bypass conversational flow when needed
• Mobile-friendly quick action buttons

Intelligent Session Management

• Remember conversation context
• Handle interruptions gracefully
• Manage concurrent conversations
• Automatic cleanup of inactive sessions

Advanced Error Handling

• Graceful fallbacks for system issues
• Automatic error logging and monitoring
• Self-healing for common problems
• User-friendly error messages

Secure Data Management

• Enterprise-grade Firebase security
• Encrypted data transmission
• GDPR-compliant data handling
• Regular automated backups

Google Maps Integration

• Accurate distance calculations
• Address validation and autocomplete
• Route optimisation for estimates

Email System Integration

• Organised email notifications
• Customisable email templates
• Delivery tracking and analytics
• Multiple email provider support

Cloud Infrastructure

• Hosted on Google Cloud Platform
• Automatic scaling based on demand
• Global content delivery network
• 99.9% uptime guarantee

Industry-Specific Design

• Built specifically for vehicle transport
• Understands industry terminology
• Pre-configured for common scenarios
• Continuous updates based on feedback

Cost-Effective Scaling

• Pay only for what you use
• No per-conversation charges
• Shared infrastructure reduces costs
• Transparent, predictable pricing

Rapid Deployment

• Setup in hours, not months
• Pre-built templates and configurations
• Immediate value from day one